Are your products new or second hand?
All products are second hand unless stated.
Is there a warranty on items that I buy from CeX?
Yes, CeX offer a 12-month warranty on all products excluding consumables.
This warranty covers all faults arising during the course of normal use, and does not cover physical damage or water damage. Please view our Terms and Conditions for further warranty details.
If your item develops a fault and is covered under our warranty, please follow the details in our returns procedures [listed below]. Please note that repairs under warranty can take up to 28 working days.
Is there a minimum amount I need to spend with you?
We do not have a minimum order value.
What payment options do I have?
Currently we accept most credit or debit cards. Please view the bottom of each page of our website for a list of the type of cards we accept.
You may also redeem your CeX voucher against your order, however you must first place an order using your credit or debit card.
How do I pay using CeX voucher?
If you wish to redeem a CeX exchange voucher against your order, please send any voucher you wish to redeem to us within 28 days from the confirmation of dispatch email - vouchers must be received within a reasonable timeframe after the order is dispatched. Please read our Terms and Conditions for more information.
We strongly advise that all vouchers are sent with some form of traceable delivery method, as CeX cannot accept responsibility for any vouchers not received.
Also, please keep note of your voucher number for reference.
CeX reserves the right to return the voucher/s to the customer and not accept them as part or whole payment for your order.
Vouchers must be attached to your order number and sent to the following address:
CeX
E-Commerce Department
856 Flatbush Ave
Brooklyn
NY
11226
Are the quantities available to buy online live?
Yes, however please be aware that occasionally, particularly on items where there is a single item of stock available, there may be a situation when the item is purchased within the store moments before it has been allocated to our online customers. These are situations beyond our control and we will notify you if this happens immediately.
The goods I want are not in my local store, can they be transferred to my local store?
Generally yes. Requests are processed by your local store, so you will need to pay them a visit and request a 'store request transfer'. Transfers are not guaranteed, but we will do our best to source your item.
How can I tell if CeX has the goods I want?
On any page of the website type your keyword into the search box; you can then refine your search until you find the product you want. Clicking on the product will then show you which stores have stock, and the quantity they have available. This information is displayed in the top right-hand corner.
Is the stock on the website accurate?
Yes, the stock on the website is live. However, please note this does not take into account any items that have been reserved in store, so it is best to
Customer Services before heading down.
How can I find out more about the goods I’m thinking of buying?
You can check the product description of the item for more information.
What do I need to sell goods to a CeX store?
You need to become a member, which is completely free. Please view our Membership Requirements.
I’m not happy with the level of service I have received, what can I do?
Tell us! Without your feedback we don’t know where we are going right or going wrong. All feedback is used to continually improve the quality of service we provide.
I’m worried that buying 2nd hand goods means that they are not as good as new.
Relax; all goods we buy in are subject to our rigorous testing procedures and covered under warranty for a whole 12 months!
How do I track my order?
You can track your orders by logging onto your account on the homepage of www.webuy.com and following the Buy-From-CeX order tracking link.
How much will delivery cost me?
For all orders over $99.99 shipping is free! For all other orders there is a flat rate delivery charge of $12.99 per order.
Where will you deliver my goods?
We deliver to all parts of the US. For security reasons we can only send items to the billing address of the card used for payment of your order. If you have paid via Paypal, the order will be sent to the address registered to your Paypal account.
How long will it take to receive my order?
Items that are in stock are usually dispatched within 24-48 hours via UPS, and delivery normally takes 2-5 business days. We will advise you by email when your order has been dispatched. Your order may be sent in more than one package.
*Please note: Saturday, Sunday & Bank Holidays are not classed as a working day for either the dispatch or delivery of goods.
What method do you use to send packages out?
Your order will be sent via UPS Ground.
Can I have my order sent to an address other than my own?
No. For security reasons we are only able to make delivery to the cardholder’s address. If you have paid via Paypal, the order will be sent to the address registered to your Paypal account.
Please note that we do not ship to PO Box addresses.
Where's my order?
If you have not received your order within 28 days of the "confirmation of dispatch" email (sent to the email address registered to your account when you place the order), please contact us and we will be more than happy to rectify the situation.
Why have I been charged although I have not yet received my order?
Most banks allocate funds at the time of placing an order. In the event that your goods cannot be sourced, we will not charge you for these items and the allocation will be returned to your account within 1-5 working days.
If the items have been sourced, your account will be charged by CeX Ltd and this amount will appear on your statement.
What's your policy on lost in transit deliveries?
Having recently placed your order you can follow the delivery guidelines above to give you an idea of when you can expect delivery of your goods. If you have not received your order within 28 days of the conformation of dispatch email (sent to the email address registered to your account when you place the order), please contact us via email and we will be more than happy to rectify the situation.
It may also be advisable to contact your local sorting office to see if they are holding the order, having already tried unsuccessfully to deliver it to you.
Having recently placed your order you can follow the delivery guidelines above to give you an idea of when you can expect delivery of your goods. If you have not received your order within 28 days of the confirmation of dispatch email (sent to the email address registered to your account when you place the order), please contact us via
and we will be more than happy to rectify the situation.
What are webuy.com's returns policies?
Items may be returned for refund or exchange provided CeX is notified via
within two [2] days of delivery of the item. CeX must also be notified via
of any items that have been delivered incorrectly or incomplete within two [2] days of delivery of the item.
Please note: items must be returned to CeX in order for any refunds or exchanges to take place.
Delivery charge refunds
The delivery charge will be refunded where the total basket of items ordered are defective under warranty. The delivery charge will not be refunded where unwanted items are returned or where only part of the order is returned as defective under warranty.
Outside of two [2] days CeX reserves the right to refuse any refund or exchange requested for items which are not faulty; CeX can also not rectify any problems with incorrect or incomplete orders outside of this time.
How do I return an item?
Emails must be sent to
, and must contain your order number, the title of the item you are returning, and the reason for return.
Merchandise must be in same condition as when it was sent with all accessories and manuals that came with it, including a copy of the invoice and a short note detailing the reason you are requesting a refund or exchange.
Defective merchandise will be fully tested to verify the fault. Should an item not be found to be defective it will be dispatched back to you, however should an item be found to be defective we will first seek to repair or replace the item. If no repair or replacement can be issued, a refund will be given.
Please note: Our refunds and returns policy may be restricted against titles that are exclusively for online play.
Please note that we cannot accept refunds or returns if you deliver them to us by hand, and as such refunds and returns can also not be carried out in CeX stores.
All merchandise for return or refund must be sent to the following address:
CeX
E-Commerce Department
856 Flatbush Ave
Brooklyn
NY
11226
Please see Terms and Conditions for further information and on shipment responsibilities.
Once your order has been placed we are unable to cancel orders. If you wish to exercise your right to cancel this contract after your order has been placed, items may be returned for refund or exchange provided CeX is notified via email at
within two [2] days of delivery of the item. CeX must also be notified via email at
of any items that have been delivered incorrectly or incomplete within two [2] days of delivery of the item.
Outside of two [2] days, CeX reserves the right to refuse any refund or exchange requested for items which are not faulty.
Please note: Items must be returned to CeX in order for any refunds or exchanges to take place.
Please return your item to:
CeX
E-Commerce Department
856 Flatbush Ave
Brooklyn
NY
11226
Why are some phones of the same make and model different prices?
We price according to the condition of our phones. We break this down into three grades:
Mint - Phone in as new/mint condition with charger, original box and all accessories.
Good - Working phone in good condition with slight cosmetic blemishes. Charger supplied. Missing one or two accessories or original box.
Poor - Phone in poor cosmetic condition. Charger supplied but missing accessories and packaging.
Will the phone I buy work on any network?
Each phone listed on our website will display the network it is compatible with.
Are your items all boxed with instructions?
Phones: See grading system above.
Games: All games will be sold in their original box, although the instruction manual is not guaranteed. All PC CD-Rom games which require a serial key will come complete with instructions.
DVDs: All DVDs will come complete with original box.
Consoles: Consoles: All consoles will come complete with the original box, unless ‘Unboxed’ is stated in the product title. These will be in excellent condition unless stated as follows:
Where can I find your Terms and Conditions?
You can find them here.
When do you charge me for the goods I have ordered?
We will charge you once your order is dispatched.
Do you share my personal details with third parties?
We will not share or disclose any of your personal details.
How do I report a broken link?
If you find a broken link or a broken image on the Webuy.com website, please send us an email and specify the URL to the page where you found it.
Still have a question?
Contact Us
Before you head down to your local branch to sign up, take a look at the information below so you'll know what information you'll need to take with you.
To sign up as a full member you will need to be at least 18 years old and need to present ONE of the following ID:
