I don’t live in the US. Can I still sell you my goods online?
Unfortunately we currently only offer this service to US residents.
Is there a minimum I can sell to you?
There are no minimum units or a minimum value you have to meet on any given order.
How do you determine how much you pay for my goods?
We have a team dedicated to setting our buy-in prices, and they aim to give you as much as possible for your goods.
Do you share my personal details with third parties?
We will not share or disclose any of your personal details.
Who pays shipping costs?
Unfortunately we do ask for you to pay for shipping costs for all items.
How old do I have to be before I can sell goods to CeX through the website?
We require you to be at least 16 years old to sell your goods through our website.
What payment options are available to me?
We currently offer CeX vouchers, cheques and PayPal. Only one method can be selected per order.
How long will it take to get my money?
Once we receive your goods we will get to work immediately, and we will endeavour to test and process payments within a week.
You must ensure that correct details and address are supplied, as CeX cannot be held responsible for funds not reaching you due to incorrect information being provided to us.
*Receiving funds via Paypal may incur a fee. Please check with PayPal for current rates. CeX do not cover this fee/charge.
What do you buy?
Broadly, we buy things that fall into the categories: Gaming, DVD, Computing, Electronics and Phones. You have to be able to find the item on our website for you to sell it to us through the site.
I cannot find some of my goods on your site. What do I do now?
Please
Customer Service the details of the item; if it’s something we trade in we will add it to our database.
What happens if you reject something I send you?
Depending on what you requested us to do with your goods, we will either return them to you at our cost, or we will dispose of the goods on your behalf.
Do you buy items that no longer have their original box?
Yes, we will buy unboxed phones and electronics. Please note we will not buy unboxed games or DVDs.
Do you buy items that are missing their instructions?
Yes, we do. However, please note that PC CD-ROM games which require a CD key must contain their manual.
Some of my goods don’t look too good. Will you still buy them?
We will buy your goods as long as they work as intended; in extreme cases we may reject badly damaged goods.
Do you buy DVDs other than region 1?
No, we only buy Region 1 or Region 0 DVDs.
Do you pay more for items that have never been used/opened?
Yes, Although we treat all the goods we buy as secondhand, the price we pay for certain items can vary depending on the condition of your items.
We offer more cash/trade depending on the condition of some items, these grades are available to choose from on the website when you are selling your items online:-
When selling Sprint and Verizon phones must meet the following requirements:
Phones must have all personal information cleared from device.
Phones must be removed from and not be attached to any previous accounts with Sprint/Verizon.
Please call Verizon/Sprint, tell them that you would like to sell your phone and want to clear the phone of all information and detach it from any of its previous accounts so that another person could purchase the phone and use it as if it was brand new never been used.
Verizon/Sprint must clear "your number" from inside of the device memory and detach the phones ESN from any accounts it was previously used with.
Please note we are unable to purchase any devices which still have active accounts on them. So please check before sending them in.
Yes we do, but we will reduce the payment made to you by $10, so make sure you send in your charger if you have it.
Can I track the status of my Sell-to-CeX orders online?
Yes, once you are logged in you can track your orders.
Once an order has been placed, can I change how rejected goods are dealt with?
Unfortunately once an order has been placed you cannot change the way rejected goods are dealt with, or change the payment method.
How long have I got to send you my goods once I placed my order?
Your goods must be received by CeX Ltd at the designated location within 5 working days of your order being placed. Quoted prices may vary or orders may be cancelled if goods are not received within this period.
CeX is not responsible for any goods or extra items sent that are not included in your order !
Where do I send my goods to?
Please send your goods to our central depot at:
Sell to CeX - Order [enter your order number here]
CeX America Inc.
856 Flatbush Ave
Brooklyn
NY
11226
Please note that we will not accept any item brought in by hand.
How should I package the goods I send to you?
Please package your goods securely in order to prevent damage while in transit. Please do not use shredded paper as a box filler. Please ensure the order number is clearly visible on the outside of the box (preferably written boldly with a marker pen).
Please ensure all items within an order are packaged together in one box.
It is very important that you remove all cellophane wrapping on games and DVDs. All application software, as well as PC CD ROM games with limited user registrations, must be in its original box, full retailing packaging and sealed.
Please note: We reserve the right to return any parcel that does not have the order number clearly marked on the outside of the box, or if it contains sealed games and DVDs.
What happens if my goods are lost or damaged during transit?
CeX cannot be held responsible for any items which are damaged or lost during transit. We recommend you take out insurance on the delivery of your goods to protect you in the event of this occurring.
Where can I find your Terms and Conditions?
You can find them here.
Please note: We reserve the right to reject any goods you wish to sell to us.
