The goods I want are not in my local store, can they be transferred to my local store?
Generally yes. Requests are processed by your local store, so you will need to pay them a visit and request a ‘store request transfer’. Transfers are not guaranteed, but we will do our best to source your item.
How can I tell if CeX has the goods I want?
On any page of the website type your keyword into the search box; you can then refine your search until you find the product you want. Clicking on the product will then show you which stores have stock, and the quantity they have available. This information is displayed in the top right-hand corner.
Is the stock on the website accurate?
Yes, the stock on the website is live. However, please note this does not take into account any items that have been reserved in store, so it is best to
Customer Services before heading down.
How can I find out more about the goods I’m thinking of buying?
You can check the product description of the item for more information.
What do I need to sell goods to a CeX store?
You need to become a member, which is completely free. Please view our Membership Requirements.
I’m not happy with the level of service I have received, what can I do?
Tell us! Without your feedback we don’t know where we are going right or going wrong. All feedback is used to continually improve the quality of service we provide.
I’m worried that buying 2nd hand goods means that they are not as good as new.
Relax; all goods we buy in are subject to testing and covered under warranty for a whole 12 months (excluding consumables, which are warranted for 28 days). Still stressed? We will also exchange unwanted items bought in a store within two days when accompanied with a receipt, provided it is in the same condition you purchased it in.
Why are some phones of the same make and model different prices?
We charge different prices depending on the condition of our phones. We break this down into three grades:
Grade A - These phones will be in good physical condition and come with all the original contents as sold when new.
Grade B - These will be in reasonable physical condition, but can have slight blemishes on the case. They may be missing their original box, and one or two accessories. They will come with a charger.
Grade C - These will be in full working order, but otherwise the condition is irrelevant. They may not come with box or accessories, but will come with a charger.
Will the phone I buy work on any network?
Each phone listed on our website will display the network it is compatible with.
Are your items all boxed with instructions?
Phones: See Grading System above.
Games: All Games will be sold in their original box, however the instruction manual is not guaranteed. All PC CD ROM games which require a serial key will come complete with instructions.
DVDs: All DVDs will come complete with original box.
Consoles: All consoles will come complete with the original box, unless ‘Unboxed’ is stated in the product title. These will be in excellent condition unless stated as follows:
Where can I find your Terms and Conditions?
You can find them here.
Still have a question?
Contact Us
Before you head down to your local branch to sign up, take a look at the information below so you'll know what information you'll need to take with you.
To sign up as a full member you will need to be at least 18 years old and need to present ONE of the following ID:
